Aesthetics, wellness & weight loss
Med spa and wellness practices
Cash-pay practices live or die on conversion, retention and pricing. I bring hospitality-grade patient experience and the operating discipline of a multi-site healthcare CEO.
Where it hurts
Common problems
- Leads from ads and social that wait hours for a call back, or never get one
- Pricing set by gut feel instead of by local competitors and true cost per visit
- Membership programs with unclear terms, no commitment period and no cancellation policy
- Injector and provider schedules that leave expensive hours empty
- Deposits and no-show fees that are not collected consistently
- An EMR, booking tool and payment system that do not talk to each other
- GLP-1 weight-loss programs competing with national telehealth brands on price alone
Recent work
From a current engagement
Membership design, competitor pricing across 16 local practices, deposit policy benchmarking, location consolidation and an EMR migration with integrated payments and lead management.
Ready to talk?
A 30-minute call is enough to tell whether an assessment makes sense.